Returns & Exchanges

At PURE Spa, we want you to be completely satisfied with your self-care ritual. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our wellness support team via email with your order number and the reason for your return to receive a pre-paid shipping label.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that bottles are tightly sealed to prevent leaks during transit.

• 3.
  Ship It Back

  Drop off your package at any authorized courier location using the provided label; we recommend keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.